Voice of the Customer Trends 2021 for CX Success

Voice of the Customer (VoC) provides an indispensable glimpse into customers’ minds that no other data source can provide. It helps you understand their needs, expectations, perceptions, and pain points from their experiences with your brand, wherever they are in the customer journey. Monitoring the latest voice of the customer Continue Reading

Importance of Application Security and Customer Data Protection to a Startup – Tempemail

When you are a startup, there are umpteen things that demand your attention. You must give your hundred percent (probably even more!) to work effectively and efficiently with the limited resources. Understandably, the application security importance may be pushed at the bottom of your things-to-do list. One other reason to Continue Reading

Why it Pays to Invest in a Customer Acquisition Partner – Tempemail

The ability of technology vendors and service providers to attract new IT customers is critical to their survival. In 2020, the COVID-19 pandemic and subsequent lockdowns rapidly changed the everyday consumers’ life — forcing companies across the world to rethink the ways in which they generate leads and onboard new Continue Reading

Customer Journey Map – Examples & Free Template

Every customer journey is unique. It’s up to marketers to map out every customer experience and touchpoint by using customer journey map templates.  On this page, you can download all 8 customer journey map templates for free (includes access to Google Presentations and Google Spreadsheets links) – so you can Continue Reading

Altron People Solutions Partners with LivePerson to Deliver AI-powered Messaging for Better Customer Experiences – Tempemail

Altron People Solutions, a subsidiary of JSE-listed technology company Altron, was recently named as a Preferred Partner of LivePerson, a global leader in Conversational AI. The partnership will deliver AI-driven conversational experience solutions to the South African market and help companies pivot their businesses away from traditional voice-based channels to Continue Reading