The Australian Red Cross has automated administrative tasks and provided a unified experience to 270,000 clients, donors, members and volunteers using Dell Boomi’s integration platform. The move comes as part of a broader shift at the not-for-profit to modernise its IT estate and offer online self-service capabilities, such as the Continue Reading
Experience
NSW cops shun portable biometric scanners due to legacy experience – Hardware- Tempemail
Frontline police officers in NSW are using smartphone-compatible fingerprint scanners only a fraction of the time due in part to their past experience with the technology. The finding, contained in an audit [pdf] of the government’s $100 million ‘policing for tomorrow’ fund released earlier this month, raises questions about the Continue Reading
Infobip Launches Conversations – a Connected Customer Experience for Contact Centres | Tempemail
Conversations, a new contact centre solution enabling businesses to integrate the world’s most popular communication channels, has been launched by Infobip. Infobip is a global cloud communications company that enables businesses to build connected customer experiences across all stages of the customer journey at scale. Conversations is a scalable digital cloud contact centre solution Continue Reading
Restaurant Technology Platform POSist to Empower Businesses with Digital Ordering and Digital Postpaid Dining Experience- Tempemail
Read Article POSist, a cloud-based restaurant technology platform serving over 8,000 restaurants in 20 countries, today announced the release of its new technology stack. It features Digital Ordering and Industry-First Digital Postpaid Dining to help accelerate technology adoption in restaurants. The technology stack will assist restaurateurs to minimize physical interactions between patrons and Continue Reading
‘Avataar.me’ Deploys AR To Provide A Contactless Experience- Tempemail
Read Article How do you think the AR sector will upsurge in the near future? Pre-COVID the estimates for the Marketing and Commerce AR were around USD 2 Bn in 2020 and are estimated to reach USD 20 Bn by 2023. We expect the trend to accelerate further post covid Continue Reading
How technology bolsters operations and customer experience at PhonePe- Tempemail
Read Article In a span of three years, the digital payments arm of Flipkart, PhonePe has brought to its fold a significant proportion of the digital payments market. With over 80 million monthly active users, the platform witnesses more than 500 million total monthly transactions; and a robust technology backbone Continue Reading
Why Customer Experience on Social Media Is Important
With the continuous evolution of technology and dynamic innovation in the industry, expectations of customer experience are constantly on the rise. Today, 48% of consumers expect a response to social media questions and complaints within 24 hours. Social media, especially, has played an instrumental role in the power shift to Continue Reading
Airbnb culls growth marketing and experience design in coronavirus layoffs- Tempemail
Airbnb’s round of redundancies includes in-house marketers from its luxury and hotels divisions – two areas chief executive Brian Chesky earmarked for disinvestment. But those who work in growth marketing, experience design and creative have also been hit by layoffs. The company was forced to cut approximately 25% of its Continue Reading
DNA testing is transforming the DTC customer experience- Tempemail
DNA holds information about a living organism. It carries genetic data, and all the instructions that a living organism needs to grow, reproduce and function. While the use of DNA has been widely applied by biological and forensic institutions; in recent years, new ways of using DNA have started to Continue Reading
Airtel and Nokia sign multi-year deal to boost network capacity and customer experience- Tempemail
Read Article Nokia and Bharti Airtel has announced a multi-year agreement to deploy Nokia’s SRAN solution across 9 circles in India, helping Airtel to enhance the network capacity of its networks, in particular 4G, and improve customer experience. The rollout, which will also lay the foundation for providing 5G connectivity Continue Reading