Customer Experience Stats & Trends to Know in 2021

In an age where customers are more connected than ever and switching costs are continually diminishing, CX is not only essential; it’s non-negotiable. Even “price” is now taking a backseat for many customers when making their purchasing decisions.  Growing research over the years has highlighted the significant impact of great Continue Reading

Gina Carano fired from ‘Mandalorian’ after social media post Social Media Lucasfilm experience Jews Gina Carano- Tempemail

Lucasfilm says Gina Carano is no longer a part of “The Mandalorian” cast after many online called for her firing over a social media post that likened the experience of Jews during the Holocaust to the U.S. political climate. A spokesperson with the production company said in a statement on Continue Reading

Microsoft Introduces New Employee Experience Platform – Tempemail

Microsoft has launched Microsoft Viva, an employee experience platform which aims to bring tools for employee engagement. According to the company, Viva has been designed to help employees learn, grow and thrive with the productivity and collaboration capabilities in Microsoft 365 and Microsoft Teams. “We have participated in the largest Continue Reading

4 Ways Technology is Recreating the Offline Retail Experience Online – Tempemail

As the COVID-19 pandemic catalyses the move to eCommerce, new technologies are attempting to bridge the gap between offline and online retail by offering rich and immersive experiences that replicate in-person shopping and redefine how people experience online shopping.   In brick and mortar stores, consumers are able to try, Continue Reading

CISO with a small security team? Learn from your peers’ experience with this free e-book – Tempemail

CISOs with small security teams hold an intensive juggling act. They’re responsible for sustaining the company’s security resilience, ensuring compliance is adhered to and implementing privacy controls. In between these tasks, they need to follow up on board updates, lead cross-team communications and collaboration, and fight fires that may or Continue Reading

Robots on the rise as Americans experience record job losses amid pandemic | Robots

They can check you in and deliver orange juice to your hotel room, answer your questions about a missing package, whip up sushi and pack up thousands of subscription boxes. And, perhaps most importantly, they are completely immune to Covid-19. While people have had a hard time in the coronavirus Continue Reading

Digital Transformation is not just about Technology, it’s about the Experience – Tempemail

While many businesses were on the road to Digital Transformation (DX), there is no doubt that the COVID-19 pandemic accelerated these strategies and projects. ‘Nice to have’ technology became ‘must-have’ practically overnight, and the entire business model had to shift in many cases. However, DX is not just about implementing Continue Reading

How a Multi-channel Approach could Improve the Experience of Remote Workforces – Tempemail

As the COVID-19 pandemic irrevocably redefined the way we communicate and work, remote working and mobile workforces have become central to doing business in the new normal. This means that organisations are having to develop new communication strategies and channels to create a collaborative remote working environment for employees to Continue Reading

Australian Red Cross unifies digital experience for 270,000 stakeholders – Strategy – Projects – Software- Tempemail

The Australian Red Cross has automated administrative tasks and provided a unified experience to 270,000 clients, donors, members and volunteers using Dell Boomi’s integration platform. The move comes as part of a broader shift at the not-for-profit to modernise its IT estate and offer online self-service capabilities, such as the Continue Reading