Australian Red Cross unifies digital experience for 270,000 stakeholders – Strategy – Projects – Software- Tempemail

The Australian Red Cross has automated administrative tasks and provided a unified experience to 270,000 clients, donors, members and volunteers using Dell Boomi’s integration platform. The move comes as part of a broader shift at the not-for-profit to modernise its IT estate and offer online self-service capabilities, such as the Continue Reading

NSW cops shun portable biometric scanners due to legacy experience – Hardware- Tempemail

Frontline police officers in NSW are using smartphone-compatible fingerprint scanners only a fraction of the time due in part to their past experience with the technology. The finding, contained in an audit [pdf] of the government’s $100 million ‘policing for tomorrow’ fund released earlier this month, raises questions about the Continue Reading

Infobip Launches Conversations – a Connected Customer Experience for Contact Centres | Tempemail

Conversations, a new contact centre solution enabling businesses to integrate the world’s most popular communication channels, has been launched by Infobip.  Infobip is a global cloud communications company that enables businesses to build connected customer experiences across all stages of the customer journey at scale. Conversations is a scalable digital cloud contact centre solution Continue Reading

Restaurant Technology Platform POSist to Empower Businesses with Digital Ordering and Digital Postpaid Dining Experience- Tempemail

Read Article POSist, a cloud-based restaurant technology platform serving over 8,000 restaurants in 20 countries, today announced the release of its new technology stack. It features Digital Ordering and Industry-First Digital Postpaid Dining to help accelerate technology adoption in restaurants. The technology stack will assist restaurateurs to minimize physical interactions between patrons and Continue Reading

How technology bolsters operations and customer experience at PhonePe- Tempemail

Read Article In a span of three years, the digital payments arm of Flipkart, PhonePe has brought to its fold a significant proportion of the digital payments market. With over 80 million monthly active users, the platform witnesses more than 500 million total monthly transactions; and a robust technology backbone Continue Reading

Why Customer Experience on Social Media Is Important

With the continuous evolution of technology and dynamic innovation in the industry, expectations of customer experience are constantly on the rise. Today, 48% of consumers expect a response to social media questions and complaints within 24 hours. Social media, especially, has played an instrumental role in the power shift to Continue Reading

Airbnb culls growth marketing and experience design in coronavirus layoffs- Tempemail

Airbnb’s round of redundancies includes in-house marketers from its luxury and hotels divisions – two areas chief executive Brian Chesky earmarked for disinvestment. But those who work in growth marketing, experience design and creative have also been hit by layoffs. The company was forced to cut approximately 25% of its Continue Reading

DNA testing is transforming the DTC customer experience- Tempemail

DNA holds information about a living organism. It carries genetic data, and all the instructions that a living organism needs to grow, reproduce and function. While the use of DNA has been widely applied by biological and forensic institutions; in recent years, new ways of using DNA have started to Continue Reading

Airtel and Nokia sign multi-year deal to boost network capacity and customer experience- Tempemail

Read Article Nokia and Bharti Airtel has announced a multi-year agreement to deploy Nokia’s SRAN solution across 9 circles in India, helping Airtel to enhance the network capacity of its networks, in particular 4G, and improve customer experience. The rollout, which will also lay the foundation for providing 5G connectivity Continue Reading