Optus to deploy software-defined satellite in 2023 – Telco/ISP- Tempemail

Optus has struck a deal with Airbus Defence and Space to launch a Ku-band software-defined satellite called Optus 11 in 2023. The telco said in a statement that the launch will make it the “first satellite operator in Asia Pacific to launch a software-defined satellite that can provide both flexible Continue Reading

Optus commits to digital core upgrade – Cloud – Software – Telco/ISP- Tempemail

Optus is set to upgrade its core business systems to SAP’s S/4 HANA, creating a “digital core” that could help it enable new capabilities at the edge like predictive maintenance for cellular towers. The telco said in a slide deck that it would move from SAP’s ERP central component (ECC) Continue Reading

Optus runs mmWave 5G tests in Sydney – Telco/ISP- Tempemail

Optus is testing 5G millimetre wave (mmWave) technology at four locations in Sydney, months after suggesting the technology could bring speeds in excess of 20Gbps. The telco said in a statement that it has Australian Communications and Media Authority (ACMA) approval to operate and test mmWave technology using the 26GHz Continue Reading

Optus, Cisco launch Tempemail Industry Innovation Network – Strategy – Training & Development – Telco/ISP- Tempemail

Cisco and Optus established a new alliance with Curtin University and La Trobe University, combining resources and expertise in digital technologies to support economic resilience and transformation. The Tempemail Industry Innovation Network (NIIN) serves as a model for industry and universities to collaborate on digital challenges and respond to long-term Continue Reading

DSpark finds govt interest in Optus’ subscriber data – Telco/ISP- Tempemail

Optus mobile subscriber data was used by all levels of government to understand changes in behaviour that corresponded to the COVID-19 lockdowns. The data also proved to be a useful measure of foot traffic during the bushfire crisis last Summer, with the federal-run Tourism Research Australia using it “in preparation Continue Reading

Curtin Uni to launch 5G research lab with Optus – Strategy – Training & Development – Telco/ISP- Tempemail

Optus and Curtin University have teamed up to use the telco’s nascent 5G network for teaching, research and industry collaboration and establish an on-campus 5G lab. Optus’ first 5G partnership with a university will also be used to further Curtin’s smart campus initiatives that kicked off in 2017 and increase Continue Reading

Optus spent three years setting standards for its outsourced call centres – Telco/ISP- Tempemail

Optus has spent the past three years setting common standards and metrics across its offshore contact centre operations in India and the Philippines, leaning on data and analytics to get the sizable project done. Vice president of digital consumer Vaughan Paul told iTnews the standards program encompassed three business process Continue Reading

Optus faces class action after 50k customers’ details sent to White Pages – Security – Telco/ISP- Tempemail

Optus is facing a class action lawsuit over the mistaken publication of 50,000 customers’ details in phone directories, which the telco disclosed late last year. Maurice Blackburn Lawyers filed the complaint and said it is “the first class action against a telco seeking compensation for a breach of privacy.” “In Continue Reading

Optus is using call centre ‘microsites’ in the Philippines – Telco/ISP- Tempemail

Optus is taking major steps to rebuild capacity for customer care, retraining 1500 existing Australian staff while setting up call centre “microsites” in the Philippines to get operations there back online. The staff retraining effort was revealed by the telco’s regulatory and public affairs vice president Andrew Sheridan on Thursday Continue Reading

Optus looks to ‘true 5G’ to unseat Telstra in the enterprise – Telco/ISP- Tempemail

Optus is hoping the arrival of “true 5G” technology – and speeds in excess of 20Gbps – will lead to shake-out of the enterprise telecommunications market. The telco is pinning its hopes on 5G services operating in so-called millimetre-wave bands to create an upheaval in the enterprise space, potentially dislodging Continue Reading