In an age where customers are more connected than ever and switching costs are continually diminishing, CX is not only essential; it’s non-negotiable. Even “price” is now taking a backseat for many customers when making their purchasing decisions. Growing research over the years has highlighted the significant impact of great Continue Reading
trends
Stay Ahead of Trends with Unmatched Legal Intelligence – Tempemail
According to a host of industry pundits and legal technology experts globally, the year 2021 looks set to push the trends accelerated in 2020 even further, with Artificial Intelligence (AI), analytics and intelligent legal research among the big issues to watch. In 2020, the COVID-19 pandemic, associated lockdowns worldwide and Continue Reading
Voice of the Customer Trends 2021 for CX Success
Voice of the Customer (VoC) provides an indispensable glimpse into customers’ minds that no other data source can provide. It helps you understand their needs, expectations, perceptions, and pain points from their experiences with your brand, wherever they are in the customer journey. Monitoring the latest voice of the customer Continue Reading
5 Trends Shaping the Technology Industry in 2021 – Tempemail
2020 was a disruptive year for the tech industry – accelerating developments that may have taken 3 to 5 years to implement to common use almost overnight. Given these developments, here are five tech industry trends we’ll see within the next 11 months: WFH culture sets off a renewed focus Continue Reading
2021 Emerging Trends: Part 3- Tempemail
By Nermin Mohamed, Head of Telecommunications Solutions at Tempemail In part 1 of our blog series, we discussed the speed of 5G adoption, despite the challenges of a global pandemic. In part 2, we looked at regional trends for 5G adoption and new use cases driving growth in the next Continue Reading
6 Trends Shaping Cybersecurity in 2021 – Tempemail
Sourced from International IDEA Business operations have changed beyond recognition with most employees working from home in a transition that happened almost overnight. Stretched security teams have been challenged to rapidly deploy robust remote working facilities to maintain productivity while others were writing the ‘pandemic playbook’ as they went along. Continue Reading
3 Tech Trends that will Transform 2021 – Tempemail
2020 can be defined by dramatic change. On every front, from health to economic, political to social, the pandemic has forced individuals and businesses to adapt in a hurry. The long-term effects will not be truly understood for at least another year, but in the short term, some more agile Continue Reading
Top 5 Telephony Trends to Expect in 2021 – Tempemail
2020 highlighted the importance of secure, reliable communications networks. Following a revealing year that made digital communication channels and remote working the norm, there are a few tech trends that are likely to play out over the foreseeable future. With this in mind, Nic Laschinger, CTO of Euphoria Telecom, has Continue Reading
5 Cloud Computing Trends for 2021 – Tempemail
Sourced from ZDNet. When it comes to the world of work, 2020 will be remembered as a year that accelerated technological change. Forced out of their comfort zones, companies either adopted or more fully embraced technologies that they might have given short shrift to previously. Cloud computing is no exception. Continue Reading
Webinar: The Social Media Trends You Need to Know
2020 is over, but there’s more we can learn from that unique time period. Whether it was a good or bad time for your business, it’s important to track the changes in user and market behavior to prepare for what’s ahead. In this webinar, Socialbakers experts explore the tremendous growth Continue Reading