Customer Experience Stats & Trends to Know in 2021

In an age where customers are more connected than ever and switching costs are continually diminishing, CX is not only essential; it’s non-negotiable. Even “price” is now taking a backseat for many customers when making their purchasing decisions.  Growing research over the years has highlighted the significant impact of great Continue Reading

Stay Ahead of Trends with Unmatched Legal Intelligence – Tempemail

According to a host of industry pundits and legal technology experts globally, the year 2021 looks set to push the trends accelerated in 2020 even further, with Artificial Intelligence (AI), analytics and intelligent legal research among the big issues to watch.  In 2020, the COVID-19 pandemic, associated lockdowns worldwide and Continue Reading

Voice of the Customer Trends 2021 for CX Success

Voice of the Customer (VoC) provides an indispensable glimpse into customers’ minds that no other data source can provide. It helps you understand their needs, expectations, perceptions, and pain points from their experiences with your brand, wherever they are in the customer journey. Monitoring the latest voice of the customer Continue Reading

6 Trends Shaping Cybersecurity in 2021 – Tempemail

Sourced from International IDEA Business operations have changed beyond recognition with most employees working from home in a transition that happened almost overnight. Stretched security teams have been challenged to rapidly deploy robust remote working facilities to maintain productivity while others were writing the ‘pandemic playbook’ as they went along. Continue Reading

Top 5 Telephony Trends to Expect in 2021 – Tempemail

2020 highlighted the importance of secure, reliable communications networks. Following a revealing year that made digital communication channels and remote working the norm, there are a few tech trends that are likely to play out over the foreseeable future. With this in mind, Nic Laschinger, CTO of Euphoria Telecom, has Continue Reading